AC

Ashleigh C. 7 years ago • From Google

Rating

Bad

Diagnosis left on answerphone without examination

I experienced very poor service and felt the care provided was inadequate. I recently received a diagnosis via voicemail from a clinician I had never met before, which was concerning. Additionally, I did not see this same clinician for my original complaint, and I was not examined at the surgery for the issue I presented with. I have retained records of these communications and intend to escalate this matter through formal NHS complaints procedures. I am also frustrated by the extended opening hours advertised until 8pm, as these do not appear to benefit working patients like myself who cannot attend before 6pm. Despite the late opening times, appointments offered are only available during daytime hours, which makes the extended hours seem pointless. This practice has been a significant disappointment. Staff have failed to call during scheduled telephone appointments, and when clinicians have committed to calling at a specific time on a particular day, these calls have not materialised. I have been waiting several months for a promised callback that never occurred. I would caution anyone using this surgery to ensure they are in good health, as I would not feel confident relying on their services during a serious illness. I would recommend exploring alternative healthcare providers.

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