Filey Surgery

I was visiting the area on holiday and attended the surgery at 8 in the morning. Despite arriving early, I was seen later that same day at 3 o'clock. The appointment was efficient, with a diagnosis..

The care provided has been disappointing. The triage system results in a message stating they will contact you when an appointment becomes available. I have been waiting for two months for a..

Very poor experience. Upon registering and collecting an initial prescription, I found that the dosage had been reduced without any discussion or explanation beforehand. Additionally, my wife..

Outstanding medical practice with welcoming and supportive staff- much appreciated

I attended an appointment seeking support for my mental wellbeing. The response I received suggested that my concerns might not be as significant as I felt, given that I had sought help. I was..

The practice appears primarily focused on meeting externally imposed performance objectives rather than individual patient care needs. The waiting area environment is in need of significant..

I have resided in several different areas throughout my life, and based on my experience, I would say this practice falls short compared to others I have attended previously.

I'm truly appreciative of having access to local healthcare services. The practice offers both in-person consultations when necessary and phone appointments for suitable situations. The front desk..

I arranged an appointment through the online system as instructed by reception staff, only to be informed that no slots were available and I would need to wait for an opening. Given the urgency and..

The entire team demonstrated friendliness and a helpful approach throughout my visit.

Appointments felt unproductive with lengthy gaps between visits, and there was minimal engagement regarding my care plan. Some front desk staff interactions were disappointing and discourteous...

This practice does not appear to be conducive to achieving positive health outcomes.

Absolutely brilliant service. We were staying at my parents' place when my young baby became unwell. From making the initial call to being seen by a healthcare professional was fantastic. They..

I recently contacted the surgery by telephone and found the receptionist's manner to be dismissive and unhelpful. I was concerned that had I been an older person without access to transport or..

If you fail to answer a callback from the practice, you'll need to return to the online system and complete an extensive form to begin the process anew. This is frustrating!

Should you manage to secure an appointment at this practice, the clinical care provided is typically of a good standard. However, it is unfortunate that several members of the practice team do not..

The reception staff experience was quite disappointing and unpleasant. The team seemed to have a notably poor attitude throughout.

I have been managing some mental health concerns for quite some time, which have recently been compounded by a physical health issue. A healthcare professional at the practice suggested that..

While visiting family in the area, I was able to receive an appointment for a mouth infection. The service provided was excellent and the staff were very friendly and welcoming.

I would rate this practice much lower if possible. I base this on my own encounters and feedback I've heard from others in the area. I have lost confidence in their services.