Little Horton Lane Medical Centre

I found the practice to be extremely frustrating. Calling at any time of day results in lengthy wait times exceeding two hours. When attempting to visit in person, requests for assistance go..

I experienced an exceptionally lengthy wait time, spending over an hour and a half attempting to reach the surgery by phone. The extended delay was quite frustrating.

This practice has declined in quality since a previous clinician departed. One of the current practitioners was satisfactory initially but now appears dismissive, reluctant to refer patients to..

I'm quite frustrated with the service experience I had. After waiting for 45 minutes despite being first in the queue, I wasn't able to reach anyone to assist me. It felt like the support simply..

I have had multiple interactions with this practice over an extended period during challenging times, and my family and I are registered patients. The level of care and attention provided has been..

The staff at this practice were not welcoming or courteous during my visit.

I found the service to be significantly below standard. The staff appeared unprofessional and dismissive in their interactions. Language support was not available at reception, which created..

I find the service to be quite disappointing overall. I regularly need a particular medication for seasonal allergies every one or two months, and each time I request it, I ask the staff to ensure..

Unable to secure appointment slots, and the reception team's conduct was disappointing. The clinical staff were unhelpful throughout my experience. Additionally, there is a charge for obtaining..

The receptionist and practice management at this surgery represent some of the most unwelcoming service I have encountered in healthcare. Access to appointments appears straightforward for those..

The practice was unable to complete a task accurately, which resulted in receiving incorrect medication that posed a serious risk to my health.

I concur with the sentiments expressed in other reviews here. The reception team appears to lack adequate customer service training, and their approach to professionalism seems minimal at best...

Extremely disappointing experience. I have decided to leave this practice. At my former medical centre, I never experienced such lengthy telephone waiting times. When I called, I was informed of my..

The reception staff member's communication approach is frustrating and counterproductive. During interactions, there is a tendency to interrupt and speak over patients while they are attempting to..

I have had a disappointing experience with this medical practice, which fell short of my expectations compared to previous healthcare providers I have used.

If I could give this surgery a lower rating, I would, primarily because of concerns about the reception team's approach. I found the telephone interactions to be unhelpful, and it appeared that..

The clinical team members are competent and provide good care. However, the overall service experience is disappointing due to difficulty obtaining appointments, as the telephone lines are..

If I could give this practice a minus star, I would. When you call, there are significant delays in getting through to someone. When you request an appointment, you're frequently told they have no..

The service provided was disappointing, and I found the staff to be unwelcoming. Over a period of several weeks, I made repeated daily attempts to secure an appointment or consultation, but was..

If you want a disappointing healthcare experience, I would suggest looking elsewhere. The service provided fell significantly short of expectations, and the overall encounter was concerning and..