Colville Health Centre
AA
Aisha A. 6 months ago • From Google
Bad
Unacceptable service. Given my regular financial contributions to the healthcare system, I expected far better. Since joining this practice relatively recently, I have found it extremely difficult to secure appointments, receive callbacks, or obtain the referrals that were promised but never materialised. I was previously discouraged from filing a formal complaint, but I now intend to proceed with one. My previous practice provided outstanding care consistently over two decades with no difficulties accessing appointments, referrals, or any other services. The contrast with my experience here in such a short timeframe is stark. I would advise others to look elsewhere. The service has been poor, and it appears the practice receives substantial funding without delivering adequate care, as reflected in other patient feedback. Update added later: Two weeks ago I visited the surgery to book an appointment and was told by reception staff that appointments cannot be made in person, despite the website clearly stating otherwise. As noted in other reviews, the reception staff appear reluctant to perform their duties and seem more focused on personal activities. The clinician was reluctant to examine me until I raised concerns, and I had to specify where I believed I should be referred. I had to request that my blood pressure be checked. During my time with this practice, I have experienced multiple issues including unanswered promised callback calls, being asked to identify my own referral destinations for concerning symptoms, incorrect referrals that were returned and then left unactioned for months until I followed up, and poor hygiene standards during consultations. When I raised concerns about clinical hygiene with management, I was told I was being personal, which I felt was an inappropriate response to a legitimate concern about patient safety standards. At my appointment, I was kept waiting and then rushed through the process, being told to hurry with decisions while the reception area appeared empty.
Jacqui C.