The Oaks Medical Centre
Katie T. 5 years ago • From Google
Bad
Difficult to book appointments and long phone waits
This practice has serious issues. I have been attending since childhood and have noticed a significant decline over many years. I witnessed what appeared to be an aggressive interaction between a clinician and an elderly patient in the reception area, which left the patient visibly upset. Reception staff did not intervene to support the patient, and it was another patient who offered assistance. I have also had concerning experiences with my own care, where I was made to feel my attendance was inappropriate, only to later discover I required surgical intervention. Another clinician removed my mother from medication that had been prescribed by a specialist without offering an alternative or seeking guidance from the original prescriber, stating simply that they did not want her on it. The neurology specialist later questioned why the medication had been discontinued. The nursing staff appear to operate independently of clinical guidance and resist requests for investigations. The reception team's conduct is particularly problematic. They frequently display rudeness and an unhelpful attitude when dealing with patients. I have received incorrect information from reception staff, and when I questioned this, the response became hostile and abusive. Obtaining an appointment is extremely difficult. When I have called requesting an appointment within a week, I have been told the earliest available is months away, with the alternative of calling on the day. Calling on the day results in lengthy waits of 40 to 70 minutes to reach someone, and sometimes calls are disconnected. It is difficult to understand how this practice achieved a satisfactory inspection outcome. Patient feedback should be more thoroughly investigated.
The staff here are genuinely helpful and I've had an excellent experience with one particular clinician who has been absolutely fantastic. Over the past several years, they've made a tremendous..
The Oaks Medical Centre
kehinde k.
The practice was well-maintained and tidy, appointments ran punctually, and the team responded promptly without unnecessary delays.
The Oaks Medical Centre
Linda L.
Experiencing lengthy wait times when calling and struggling to secure appointment slots has been frustrating.
The Oaks Medical Centre
John N.
I was unable to provide a higher rating as the review system required a minimum submission. I haven't visited this practice for approximately a year. When I recently experienced symptoms consistent..
The Oaks Medical Centre
Aimee H.
It is extremely frustrating to attempt to secure an appointment, even when calling at the earliest available time in the morning.
The Oaks Medical Centre
Katie T.
This practice has serious issues. I have been attending since childhood and have noticed a significant decline over many years. I witnessed what appeared to be an aggressive interaction between a..
The Oaks Medical Centre
Jacob J.
It has been extremely challenging to reach the practice during morning hours. When I finally managed to connect, I discovered there were many others ahead of me in the queue. I have been attempting..
The Oaks Medical Centre
Shaun F.
Rang up this morning to arrange a call from a clinician. The reception team was very polite and very helpful and arranged the call promptly. I had a lengthy phone call with the doctor. Couldn't..
The Oaks Medical Centre
Al B.
Attempting to call at 8am resulted in being unable to join the appointment queue at all. While the clinical staff are excellent, securing an appointment through either telephone or face-to-face..
The Oaks Medical Centre
Mark H.
Just had my first appointment at this practice in probably 2 years, as I had been reluctant to attend due to previous negative experiences elsewhere. The clinician I saw was incredible, and I don't..
The Oaks Medical Centre
Mike L.
Have just relocated from a previous practice to this surgery. My initial experience has been positive. I was able to have an appointment with a clinician, which hadn't happened for several years at..
The Oaks Medical Centre
Vicky W.
I have consistently had a positive experience at this practice. While contacting the surgery by telephone can sometimes be challenging, I find that using the NHS app provides a convenient..
The Oaks Medical Centre
Jean J.
I really wanted to highlight the clinical staff member who was so efficient and resolved the issues I was experiencing. They go above and beyond in their approach. They clearly know what they are..
The Oaks Medical Centre
Lucy B.
I cannot speak highly enough of this practice. When I call first thing in the morning, I typically manage to secure an appointment on that same day, if not consistently. The front desk staff are..
The Oaks Medical Centre
Maddison S.
Usually an amazing practice with kind staff and excellent patient care, would recommend this GP surgery to anyone. I had one negative experience with a member of clinical staff during a recent..
The Oaks Medical Centre
Shaun M.
It appears that securing an appointment has been difficult, and this lack of availability has negatively impacted my health situation. The challenges in booking appointments have made me consider..
The Oaks Medical Centre
Linda L.
I have been experiencing a persistent cough for several months and manage an ongoing respiratory condition. I was disappointed to find that only remote consultations appear to be available for..
The Oaks Medical Centre
Emily S.
My previous visits to the practice had generally been satisfactory, however a recent telephone consultation proved to be one of the most unsatisfactory medical encounters I have experienced. I..
The Oaks Medical Centre
Fatma İ.
I have had a very poor experience with this practice. I typically only contact them for urgent matters, perhaps twice yearly. When I called in the morning, it took 45 minutes to get through, and I..
The Oaks Medical Centre
Ryan H.
I've had a frustrating experience trying to book an appointment, having to call multiple times over several days without success as availability kept running out. When I inquired further, I was told..
The Oaks Medical Centre
Mark C.