Denton Turret Medical Centre
SL
Steve L. 9 months ago • From Google
Bad
Following a recent diagnosis involving metabolic and cardiovascular concerns, I began taking medications to manage blood pressure and cholesterol levels. Shortly after starting treatment, I experienced significant chest discomfort. Upon investigating the medication information, I found that chest pain was listed as a potential side effect. I contacted the practice seeking guidance but was informed that no one was available to speak with me and was directed to call 111 instead. After speaking with 111, I was advised to discontinue the medication and arrange an appointment at the surgery. The whole situation felt incredibly frustrating and circular. I was unable to secure an appointment or speak with a clinician on the day I called. The practice does not offer advance booking for appointments on my days off. Instead, I was told I would need to call on the morning of my day off and join a queue to request an appointment, or alternatively call the day before to arrange a telephone consultation for the following day. I find it puzzling why accessing appointments has become so challenging. I have visited the surgery a couple of times in recent months and noticed it appeared relatively quiet on both occasions. I struggle to understand why obtaining an appointment or speaking to someone other than reception staff has been made to feel so difficult.
Michael D.