Boundary House Surgery

The nursing staff provided wonderful care and support.

The reception and appointment booking system is considerably problematic. Here are some observations that may be useful for prospective patients. Appointments require booking a week in advance by..

I had a very negative experience at this practice. The clinician I saw displayed what I felt was an dismissive and unkind manner, particularly towards patients experiencing significant discomfort. I..

The reception team demonstrated poor communication skills when handling routine inquiries and appeared dismissive, particularly toward patients for whom English is not their primary language...

The team demonstrated a welcoming and courteous approach, with a genuine sense of compassion throughout the visit.

This practice has been one of the poorest experiences I have had, and it is difficult to articulate the full extent of my concerns.

I have experienced no issues with this practice. The front desk team are consistently supportive and the clinical staff are compassionate. I have found that using the online portal to get in touch..

The reception service was disappointing, and the practice always appears to be at capacity with no available appointments. The waiting times are extremely lengthy.

Outstanding level of care provided.

I am new to this GP practice. I have been attending quite regularly as I have a newborn, a young child and my husband who also requires medical support. At each appointment we see the same..

I found the reception service unhelpful, and the appointment system feels restrictive since you need to call at a specific early morning time or you'll miss your slot. I'm also frustrated by the..

A frustrating experience where issues were not properly addressed. The practice seemed reluctant to schedule appointments and instead expected patients to resolve matters independently without..

Thank for your positive review, this is much appreciated.

I have been attempting to obtain my medication for approximately two weeks. During this time, I have needed to contact emergency services for prescription support on multiple occasions. Each time I..

Attending this practice presents concerns regarding patient safety and wellbeing.

I have concerns about the standard of care at this practice. The service feels unprofessional overall. I feel patients are being directed to staff members who may not have the appropriate..

The poorest experience I have had with a GP in over two decades.

I attended an appointment and experienced a significant wait time. The reception area procedures require patients to check in at the counter, though this step seemed unclear as not everyone appeared..

I have only positive feedback regarding my visits to Boundary House surgery. The reception team, clinical staff, and medical professionals all provide an excellent service. They consistently..

I seldom visit the surgery, and on the occasions when I do need medical attention, I find the service falls short of expectations. Having been a patient there for over a decade, my experience has..