West Kensington Gp Surgery
Leonardo C. 10 months ago • From Google
Bad
Difficult to book appointments with limited availability
It is quite challenging to secure an appointment with a GP at this practice. The surgery should ideally operate from 8am to 6pm, yet on multiple visits attempting to see any available doctor, there were typically no slots before 9am. On one occasion, even when an ambulance service attempted to contact the practice, reception staff indicated that no clinician was available before late morning. Some reception staff members demonstrated unprofessional and discourteous behaviour, though one individual was notably professional and courteous. The practice heavily promotes their online messaging system, which requires users to share information with third-party organisations. This should be optional rather than mandatory if it is the only method of contacting the practice. After submitting an online message, the expected response timeframe of 48 hours was not met. When calling to arrange an appointment and specifying availability between 9:30am and 2:30pm due to work commitments, reception staff offered a 6:30pm slot—which appears contradictory given the stated closing time and claimed working hours. A request for a morning appointment with any available clinician resulted in a wait of several weeks. The practice would not be recommended for those seeking responsive patient care and accessible appointment availability. While the clinical staff are competent, the administrative policies and scheduling systems present significant barriers to accessing care. Following repeated concerns about the online messaging system, a reception supervisor insisted on using this method for a child's appointment rather than booking directly with a clinician. This approach is problematic, particularly when parents have declined to upload images to a system involving third-party data sharing, raising concerns about patient rights and consent.
The receptionist I encountered was unhelpful and unwilling to assist. I have previously asked reception staff to help me order repeat prescriptions on multiple occasions, and they have always been..
West Kensington Gp Surgery
Maurice Parry
Surgery fails to meet NHS guidelines and contract.
West Kensington Gp Surgery
Maritza I.
I attended the clinic with my young child a few weeks back and found the level of attention we received to be notably quicker compared to other healthcare facilities I've visited. The team at the..
West Kensington Gp Surgery
lara m.
I can only but praise this GP practice. The staff are friendly and very professional, and they will always try to accommodate your needs. Getting an appointment has never been an issue when I needed..
West Kensington Gp Surgery
Nicholas G.
Excellent team. The clinical staff and all members are incredibly warm, helpful and genuinely enhance the experience! Thank you so much for all you do for our community. It's a true pleasure to be a..
West Kensington Gp Surgery
s x.
👎 👎 👎 👎 👎 👎 I will always give you this rating of zero, which is what you deserve in my view. You do not merit anything positive from me. What happened during my visits to your surgery..
West Kensington Gp Surgery
Volodymyr V.
I have found my experience at the local NHS GP surgery to be very positive. The team members are considerate, attentive, and genuinely supportive. As someone whose first language is not English, I..
West Kensington Gp Surgery
Mia W.
This is by far the best GP surgery I have attended. The online appointment and consultation system is straightforward and significantly simplifies accessing medical care. The staff consistently..
West Kensington Gp Surgery
Azita A.
The staff members at this practice, including both clinical and administrative personnel, demonstrated professionalism, warmth and compassion throughout my visit. I appreciated the quality of care..
West Kensington Gp Surgery
Jennifer T.
I could not be more grateful for the excellent care my father has consistently received. The clinician has always been remarkably attentive to his needs, and the administrative staff are unfailingly..
West Kensington Gp Surgery
Juan G.
A wonderful place to receive care 🥰
West Kensington Gp Surgery
Saeed O.
I had to revise my previous feedback based on my other healthcare experiences. The promptness and timeliness of appointments are notable strengths of this practice. All members of the team..
West Kensington Gp Surgery
Diana V.
This is a wonderful practice where all the clinical staff are punctual, dependable and compassionate, while the reception team are truly outstanding 👏
West Kensington Gp Surgery
Esther t.
Excellent level of care and attention provided throughout my visit. The clinical team and support staff demonstrated great professionalism and worked together effectively. The staff member who..
West Kensington Gp Surgery
close p.
This GP surgery is wonderful. I have been seeing one particular clinician for some time and they are among the best. Like this clinician, the other GPs I have been seen by were extremely attentive..
West Kensington Gp Surgery
Danilo D.
I called the reception team regarding my child's medication exemption certificate. The receptionist who assisted me was exceptionally helpful and approachable throughout the interaction. They..
West Kensington Gp Surgery
Gabs W.
I relocated and decided to register with a practice near my workplace rather than one closer to home, and I'm really pleased with that decision. The staff at this GP surgery are outstanding across..
West Kensington Gp Surgery
Onan R.
I felt very satisfied with my visit. The service was excellent, particularly from the staff member I encountered, who demonstrated kindness and friendliness while showing genuine care in providing..
West Kensington Gp Surgery
Evangelia S.
The reception staff were helpful and promptly relayed my message when I contacted the practice. The clinician I saw proved to be extremely helpful and approachable. I was able to obtain a..
West Kensington Gp Surgery
Catriona W.
The service provided fell significantly short of expectations. Obtaining contact with a medical professional required persistent attempts over a couple of days, and communication was handled through..
West Kensington Gp Surgery
Sarah A.