Forest Hall Medical Group

I attended three consecutive follow-up appointments at this practice. During the initial visit, a trainee clinician identified a concern and recommended a treatment aligned with NHS guidance,..

I attended your practice as a visitor on a recent weekday. I was concerned by the manner in which staff communicated with a patient, suggesting they had arrived late and could not be accommodated...

I was instructed to arrive at the practice at 8am for a same-day appointment. Upon arrival, I was informed that no doctors were available that day, but that I could be seen by another healthcare..

I had a positive experience using the online consultation service to describe my child's symptoms. The practice responded quickly with a callback within an hour to schedule an appointment. The..

Finding a parking space can be challenging, though the team members are welcoming and courteous.

The service was disappointing. The advertised opening time of 8am does not appear to align with when calls are actually answered, and when someone does pick up the phone, they come across as..

Absolutely disappointing experience with a complete lack of care. The reception staff were unhelpful and provided no assistance whatsoever. I was unable to see the appropriate healthcare..

This practice was previously excellent but has experienced a noticeable decline in recent times. Obtaining contact with reception staff requires multiple lengthy phone calls, sometimes taking up to..

It would be easier to win the lottery than to get through to this practice.

The administrative processes feel disorganised and the reception team, both in person and over the phone, came across as dismissive and lacking in compassion. The abrupt and curt manner displayed by..

Excellent and professional service from the clinical staff and office team. Thank you.

I experienced significant discomfort approximately twenty minutes following my routine vaccinations. I initially waited in my vehicle hoping the symptoms would resolve on their own, but when they..

The team here demonstrated excellent courtesy and warmth throughout my visit.

Rang today to speak with the pharmacist about my blood pressure medication. I am confident doing that as I recognise they are the expert when it comes to medication. They were not available so the..

I visited the surgery today and felt hurried throughout my appointment. The staff seemed unable to spare time and appeared unwilling to engage with what I had to say. There was no meaningful..

The practice has made changes to their procedures recently, and the improvements have been very positive. Appointments are now much easier to obtain promptly, and medication prescriptions are being..

The practice could benefit from enhancing their telephone manner and making interactions more welcoming when patients call.

I understand that medical practices face considerable demands currently, however I felt the level of courtesy extended to me fell short of what I would expect. I'd rather not elaborate on specifics,..

The receptionist demonstrated a lack of compassion when handling my call while I was experiencing physical discomfort and emotional distress. I had explained my need for a face-to-face appointment..

The appointment booking system is extremely difficult to navigate. Getting a consultation slot appears to be challenging, and the reasons provided for unavailability sometimes seem questionable.