Wrekenton Medical Group
JS
Jane S. 4 years ago • From Google
Bad
We made the decision to switch to this practice a few years ago due to its convenient location near my mum's home. Unfortunately, the experience we had with this surgery was deeply disappointing from the outset. At 89 years old, my mum felt overlooked and undervalued by the practice. During the lockdown period, accessing care proved extremely challenging, with long waits before anyone would respond. When contact was eventually made by telephone, this proved ineffective given my mum's communication needs and cognitive condition. On one occasion, a clinician claimed to have called my mum for a welfare check, though evidence suggested this conversation had not taken place. The most concerning period was towards the end of my mum's life while she was receiving care in a residential facility. When medical attention was required, the practice declined to attend and instead arranged for district nurses to visit, who provided excellent support. However, given that end-of-life certification requires a recent doctor's assessment, the failure to send a clinician created significant complications. Additionally, the practice made errors in completing the necessary certification documentation, necessitating direct intervention from the registrar to resolve the matter rather than the process being handled smoothly. This added considerable stress and difficulty during an already emotionally devastating time for our family. My mum found every interaction with this GP practice to be upsetting and distressing.
James T.