Millgate Healthcare Partnership
Pam H. 8 months ago • From Google
Excellent
Difficult to reach appointments and hearing needs ignored
I found it quite challenging to arrange appointments to speak with or see clinical staff. I repeatedly informed a team member that I prefer not to receive calls on my mobile phone, as I have difficulty understanding conversations through that medium. Text messages and landline calls work much better for me. I feel the practice would benefit from staff training on communicating effectively with patients who are hearing impaired, such as speaking at a slower pace. It was frustrating when staff acknowledged my request but then continued speaking at the same speed as before, which didn't address my actual communication needs.
Excellent practice with a wonderful team. Appointments are consistently easy to obtain.
Millgate Healthcare Partnership
Susan G.
I attended for a blood test appointment. I was seen very quickly and the phlebotomist was extremely gentle with the needle, which was appreciated given my previous experiences with bruising. My..
Millgate Healthcare Partnership
Dawn M.
Throughout the past couple of years, I have consistently received outstanding care and service from this practice.
Millgate Healthcare Partnership
David M.
I had a positive experience and found the service to be conducted in a professional manner.
Millgate Healthcare Partnership
Katarzyna W.
This was my first visit to the practice, and I have only positive feedback to share. I attended an initial consultation with a specialist in my area of concern, and they were genuinely pleasant—very..
Millgate Healthcare Partnership
John C.
Attended an appointment on the day I requested. The healthcare professional was exceptionally helpful and supportive throughout the visit.
Millgate Healthcare Partnership
Pam H.
I found it quite challenging to arrange appointments to speak with or see clinical staff. I repeatedly informed a team member that I prefer not to receive calls on my mobile phone, as I have..
Millgate Healthcare Partnership
John K.
Have consistently received appointments whenever needed and appreciate the service provided.
Millgate Healthcare Partnership
Graham K.
I would like to speak with the practice manager or receive their contact information.
Millgate Healthcare Partnership
mike m.
I felt that seeking recognition for performing routine duties was unnecessary, and I didn't feel compelled to provide that acknowledgment.
Millgate Healthcare Partnership
Anonymouse
Was awful already, doctors fobbing you off quickly and never following up or showing any care/concern about medical issues. on the rare occasion you get an appointment its half an hour late and..
Millgate Healthcare Partnership
Bob H.
Excellent service. I completed a form in the morning and received an appointment the same afternoon. I was seen by a healthcare professional I hadn't met previously, who was very professional and..
Millgate Healthcare Partnership
Trevor Seddon
Attended the warfarin clinic and as always the professionalism, care and attention was first class, from the nursing sister and clerical staff. A first class service that you always get at this..
Millgate Healthcare Partnership
Barry B.
Excellent healthcare professionals who consistently make an effort to support me whenever I require assistance with my wellbeing.
Millgate Healthcare Partnership
Marie H.
I have had a consistently positive experience. I feel assured in this practice that I have been visiting for many years. The standard of care continues to improve.
Millgate Healthcare Partnership
Sue B.
The team demonstrated professionalism and helpfulness when assisting with arranging a private referral, though it required a few follow-up calls before everything was finalised.
Millgate Healthcare Partnership
Nettyboo a.
Attempting to arrange an appointment resulted in receiving a link to complete a form instead of speaking with a clinician directly, and the responses provided were quite limited in detail.
Millgate Healthcare Partnership
Stephen G.
I attended the specialist clinic this morning following some routine blood work from the week before. Both appointments were organised by a particularly supportive member of the reception team at..
Millgate Healthcare Partnership
tracey t.
I was very pleased with the service provided by the surgery. After submitting my request earlier in the day, I received a prompt telephone response that same afternoon. The staff handled my inquiry..
Millgate Healthcare Partnership
Debra G.
The healthcare professionals I saw were both excellent. There was a minor confusion regarding a phone appointment I was waiting for. There was also a small issue with my medication that was resolved..
Millgate Healthcare Partnership
Asad A.