Collingwood Surgery
NC
Natalia C. 5 years ago • From Google
Bad
After finally getting through to request a call from the on-call clinician, the consultation itself was extremely unprofessional and discourteous, falling well short of the standards expected in healthcare. I was not given an opportunity to explain my concerns before being told that the call would need to be rushed due to other urgent commitments. I felt that sharing such information was inappropriate. The remainder of the conversation continued in the same abrupt and dismissive manner. I was then informed that there was insufficient time to arrange the appointment I required, and I was told it would be passed to another team member who would contact me to arrange this. That was five days ago, and I have not yet received a callback. I managed to get through again today and booked the appointment myself. The reception staff were helpful, professional, and demonstrated far better communication skills than the clinician I spoke with previously.
DMo86 D.