Havelock Grange Practice

I cannot adequately express my appreciation and gratitude to the numerous clinical and administrative staff members I have had the opportunity to interact with throughout this past year. To each and..

Unable to reach the practice. The phone lines are ineffective at connecting callers. Very disappointing experience.

"Your call is 7th in the queue".... 1 hour later.. "Your call is 7th in the queue". From 12:30pm to 1:30pm I remained in the same position in the queue without any progress. The practice would..

The majority of the clinical team are excellent - Most of the reception team are excellent - If you're unable to secure an in-person appointment, you can usually arrange a telephone consultation and..

It is extremely difficult to reach this practice by telephone. The lines are consistently busy, making it nearly impossible to get through when needing medical assistance. This creates a frustrating..

The clinical staff here are competent, however the appointment booking system is deeply frustrating. As a full-time worker, I find it problematic that appointments cannot be scheduled more than a..

The practice is performing well given the current circumstances. The clinical staff are approachable and supportive. The reception team are excellent and consistently exceed expectations, providing..

Required an urgent appointment for a routine vaccination and had to wait several weeks before one became available. Arrived well ahead of the scheduled time and was among the first to register, yet..

I had a frustrating experience trying to arrange an appointment for my elderly mother who needed medical attention. I waited on hold for an extended period while being informed repeatedly that my..

One star feels overly generous. This practice is dreadful, assuming you manage to secure an appointment in the first place.

The experience of waiting on hold for extended periods was frustrating, and securing an appointment proved to be consistently difficult.

Terrible service experience. I've attempted to contact the practice by phone multiple times without success. On one occasion, I waited over 45 minutes and progressed from 7th to 3rd in the queue..

I have been waiting for an appointment for ten weeks without success. It appears there may not be a GP available at this practice, as I have not managed to see one. The practice seems to make it..

This practice is the only medical facility that has genuinely attempted to address my health concerns. The team members have taken time to hear what I have to say and demonstrate a proactive..

The clinical staff are excellent. The main difficulty is that it is extremely challenging to reach them for a conversation on most occasions.

Attempted to book an appointment regarding my medication and was informed that someone might be available during the week. I found it difficult to communicate my work commitments, and based on..

I have had a deeply negative experience at this practice. Two years ago, I felt my health concerns were not adequately addressed, and I subsequently developed a serious infection that required..

I have been registered with this practice for many years and have generally tried to remain patient with them, but my experience has deteriorated significantly in recent months. Following a surgical..

The experience at this practice was disappointing. Both the reception staff and some of the nursing team came across as unwelcoming and unhelpful.

I relocated to this practice from my previous surgery. The care I received here in a short appointment exceeded what I experienced over several years at my former practice. The team members are..