Blackfriars Medical Practice
AA
Aa151000 A. 2 years ago • From Google
Poor
The healthcare providers at this medical practice have consistently met my expectations, but the process of scheduling appointments is incredibly challenging. Attempting to navigate their communication channels is a constant source of frustration. The online AskMyGP platform seems to operate with no discernible pattern, frequently appearing completely inaccessible throughout entire days. This unpredictability makes patients feel completely cut off, especially when telephone lines are perpetually congested and the digital service is non-functional. The practice's website desperately needs improvement in terms of clarity. They should provide explicit information about the AskMyGP service's operational hours, reasons for any unavailability, and expected restoration times. Fundamentally, a medical practice's primary responsibility is to ensure patients can effectively communicate with healthcare professionals, and in this regard, they are comprehensively failing.
Gavin O.