TT

Twizard T. 9 months ago • From Google

Rating

Bad

Digital barriers make booking nearly impossible

This practice appears to have implemented systems that create significant barriers to accessing care. The reception function has been replaced with a digital platform that feels impersonal and difficult to navigate. The registration process involves multiple steps that seem unnecessarily complicated, and new patients are presented with extensive paperwork that feels overwhelming. The overall experience suggests the practice has prioritised administrative processes over patient accessibility. It's concerning that these barriers may be contributing to patients seeking care elsewhere, including at emergency departments.

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