FF

Funmi F. one year ago • From Google

Rating

Bad

Digital check-in confusion caused unnecessary appointment cancellation

I attended this GP practice for the first time in quite some time with a pre-arranged appointment. I arrived approximately one minute after my scheduled time and reached reception a few minutes later. As I hadn't visited since the introduction of the new digital check-in system, I was unaware of this requirement and therefore queued at the desk to check in manually. There was another patient with a lengthy query ahead of me. Once that person had been attended to and I was finally seen, I was informed that the doctor had recorded me as absent and that I would need to complete the online registration form again, which is approximately 15 pages in length. I found this outcome quite frustrating. I understand the new system, and I had only been slightly late after reviewing the practice website, which specifically states "DO NOT CALL TO LET US KNOW YOU ARE RUNNING LATE. We will do our best to accommodate you." I would have anticipated a more accommodating approach to this situation.

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