Pinfold Medical Practice
JM
Joanna M. 4 years ago • From Google
Bad
I am documenting this on behalf of my daughter, who prefers to remain nameless; I am a registered long-term patient but discovered today, without the legally required written notification from NHS England, that I have been removed from their patient list because I am a university student. I was arbitrarily made inactive based on an assumption that I am never in Loughborough, despite being away for only ten weeks total each year - two weeks per semester and six weeks during summer. As a disabled individual requiring regular medication and injections to maintain a semblance of normal functioning, this abrupt removal is deeply concerning. No alternative GP services have been offered, which contradicts NHS England's recommendations. With merely three days of medication remaining, I was callously advised to contact 111 or visit A&E. One can only imagine what the local hospital would think of such treatment. The administrative staff demonstrate a profound ignorance of patient rights and display a complete lack of empathy during multiple interactions. Today's encounter was particularly cold and unhelpful, showing no understanding that visiting the practice is not feasible for someone with disabilities. The absence of patient care and compassion is striking. This practice appears to operate on stereotypes, with poorly trained staff and an absent practice manager who never responds to calls. The senior partners implement patient care without consideration of proper procedures or basic human dignity. Ultimately, this is a disgraceful practice more concerned with financial gain than patient welfare.
Alise N.