The Bay Medical Practice Verified

HR
The Bay Medical Practice
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HUGH ROWE29 days ago

Rating

Average

  • Appointment

    Average
  • Reception

    Poor
  • Cleanliness

    Excellent
  • Care & Treatment

    Poor
  • Respect & Dignity

    Average
  • Seen On Time

    Poor

DISAPPOINTED

Having sent an E Mail consult saying my BP readings were of concern, ie high 160's/ low 170's. I was told hypertention team would be in contact sometime in next 6 weeks. E mail and phone requested. Waited, waited. Then had call for check on meds after recent hospital stay, all ok apart from one item that i should be taking but i knew nothing about. It seems this was prescribed by hypertention team and passed to chemist but not to me. So how long had it been ready for dispencing and why was i not informed if my phone/ e mail was aked for? Asked at reception what went wrong only to be told it was up to chemist to inform me. How can they know unless they check every customers records daily to see if there has been items added to any paticular customer? Now wondering just how much you will be asking patients/ chemists to do for you.

Source: GP Ratings

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