EA

Emiliana A. 2 years ago • From Google

Rating

Great

Disappointed by unprofessional and rude customer service

I've been a loyal patient for nearly two decades, and whenever I've made a mistake, I've always been quick to apologize and show respect to the staff. Everyone there knows me, including the doctors who recognize me by my nickname. However, today a staff member named Lucy answered the phone, and I was abruptly told to hang up while I was mid-call. This occurred after receiving a concerning message from the pharmacy, and I was in the process of explaining my situation. The call lasted just 37 seconds before being rudely terminated mid-sentence, which I found extremely disrespectful and unprofessional.

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