Cornbrook Medical Practice (City Road)
Huda A. 9 years ago • From Google
Great
Disappointed with new receptionist's unhelpful attitude
I attempted to contact your office today from noon onwards to cancel an appointment scheduled for 5:15 PM, but no one picked up the phone. Eventually, a new, young receptionist answered at 4 PM and informed me it was too late, declaring the request as unattended. I tried to explain that I had made multiple attempts to cancel earlier, but no one was available. Despite this frustration, I want to acknowledge that I have appreciated your three receptionists over the past few years, especially since everyone knows how GP receptionists can often be harsh with patients. However, these new young receptionists sometimes concern me with their approach to communicating with patients. I am specifically a patient at Cornbrook Medical Surgery, not the City Road location.
Dr. Warner has been my physician lately, and I'm thoroughly impressed by the exceptional compassion, professionalism, and understanding he consistently demonstrates. There's absolutely nothing I..
Cornbrook Medical Practice (City Road)
Chiara T.
I was scheduled for an ultrasound at Cornbrook Medical Practice, and I couldn't have been more impressed. The entire team was incredibly friendly and professional, which helped me feel completely..
Cornbrook Medical Practice (City Road)
Alhussein J.
This is the most abysmal service I've ever encountered globally. I've been stuck on their waiting list for over a year. Whenever I attempt to contact them, either by phone or in person, they simply..
Cornbrook Medical Practice (City Road)
Huda A.
I attempted to contact your office today from noon onwards to cancel an appointment scheduled for 5:15 PM, but no one picked up the phone. Eventually, a new, young receptionist answered at 4 PM and..
Cornbrook Medical Practice (City Road)
Frankie M.
Hands down the most unprofessional front desk staff I've ever encountered. I was absolutely stunned by their complete lack of basic customer service etiquette after our phone conversation.
Cornbrook Medical Practice (City Road)
Steve H.
I've been a patient at this medical practice for an extended period, particularly since the nearby surgical center near Sir Henry Royce shut down. Throughout my experience, I've consistently found..
Cornbrook Medical Practice (City Road)
Danni G.
The front desk staff today displayed an appalling lack of professionalism and empathy. After hastily collecting my information, she abruptly terminated the call - if you're unwilling to provide..
Cornbrook Medical Practice (City Road)
christelle m.
I visited for an ultrasound, and both the gynecologist and nurse were exceptional! They made sure I felt completely at ease, addressing all my concerns and providing reassurance. The reception staff..
Cornbrook Medical Practice (City Road)
PC L.
Over 20 comments highlight the discourteous and disagreeable nature of your unprofessional front desk staff! You absolutely must address this issue immediately! It's truly appalling that they..
Cornbrook Medical Practice (City Road)
Andrew C.
This facility is abysmal. The physicians are incompetent. The front desk personnel are equally poor. The entire premises appear dilapidated and neglected. The employees exhibit terrible attitudes..
Cornbrook Medical Practice (City Road)
Christopher W.
Throughout my two-decade relationship with this medical practice, I can only offer the highest commendation for both the physicians and administrative team. During the challenging times of the..
Cornbrook Medical Practice (City Road)
Lesley L.
I've been a patient here for half a decade, and it has been nothing short of a frustrating experience throughout. - Their phone lines are perpetually unattended - Scheduling an appointment is an..
Cornbrook Medical Practice (City Road)
Dan O.
The staff demonstrated exceptional warmth and courtesy. Although the issue wasn't ultimately addressed, the representative maintained a pleasant and considerate demeanor throughout our interaction.
Cornbrook Medical Practice (City Road)
Jasem A.
I'm extremely frustrated with the prolonged and inefficient patient registration for my child at your facility. Despite submitting his registration paperwork almost four weeks ago, he remains..
Cornbrook Medical Practice (City Road)
Miss C.
The front desk staff here have reached a new low in customer service. Their sole aim seems to be cutting conversations short, with zero interest in actually assisting customers. Their attitude is..
Cornbrook Medical Practice (City Road)
Katherine C.
The most discourteous front desk personnel I've ever come across. Despite being the sole individual in the reception and waiting space, the receptionist made me feel utterly uncomfortable for posing..
Cornbrook Medical Practice (City Road)
Julie P.
I've consistently experienced exceptional treatment from the medical professionals at this facility. It's puzzling to me why so many critical reviews exist. Having observed the challenging..
Cornbrook Medical Practice (City Road)
Steven G.
A medical practice plagued by unprofessional front desk personnel! The pair of receptionists displayed an appalling lack of courtesy. It's truly disappointing that the reception team undermines the..
Cornbrook Medical Practice (City Road)
Jai M.
The personnel are unresponsive, with medical professionals displaying an unhelpful attitude and refusing to authorize necessary medication, even for long-standing prescriptions that have been part..
Cornbrook Medical Practice (City Road)
Jamie S.
Scheduling an appointment seems unattainable. I've been unable to connect with a general practitioner, and the administrative staff consistently deflect by saying "call back tomorrow at 08:45" and..
Cornbrook Medical Practice (City Road)
Sam T.