CP

Cécile P. one year ago • From Google

Rating

Bad

Disappointing decline from once great medical practice

Despite my previous 5-star endorsement, the recent interactions with the reception staff have been incredibly disappointing, particularly when Debbie engaged in a hostile and belittling phone conversation with me regarding an address issue. Today, after consulting with 111 and visiting the hospital, I sought assistance. Although I was still technically registered with this surgery and in the process of transferring to a new catchment area, the receptionist was completely indifferent and unwilling to help. In stark contrast, my new surgery immediately registered me and provided supportive service. Following a decade of mostly positive experiences with St James, these recent encounters with the reception team have severely damaged my perception of the practice, and I cannot in good conscience recommend them based on my current experience.

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