LF

Lucy F. 5 years ago • From Google

Rating

Bad

Disappointing decline in medical care and service

Used to be excellent, but has seriously deteriorated. Medical staff and dispensary personnel display poor attitudes. You'd think they own the medications. Previously a 2-day process, now stretched to 5 days, and they're not even seeing patients, so why the extended delay. When individuals need their medications, sometimes urgently, someone should investigate. Patients don't want to be interrogated every time they make an inquiry. Assign a dedicated staff member to handle calls and communicate professionally, not treating every caller like an inconvenience. Some doctors remain compassionate and caring, but the newer ones are problematic. We've observed a gradual decline. We've been patients here for 9 years and haven't complained before. But we've reached our breaking point now.....

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