KS

Karen S. 4 years ago • From Google

Rating

Bad

Disappointing decline in medical service quality

This medical practice was once highly regarded, and I previously held them in high esteem. Regrettably, that is no longer the case. Securing an appointment with a general practitioner has become extremely challenging, and when you do manage to schedule one, it's typically a phone consultation a week later. The clinic's approach to communication is frustratingly passive - they expect patients to chase their own blood test results, and when you do follow up, you receive an automated message stating a doctor will contact you in a week's time. Even more dismaying, when the GP eventually calls, they appear completely unaware of the context of the call. I shudder to contemplate the potential consequences if a patient were dealing with a serious medical condition!

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