CB

Chris B. 5 years ago • From Google

Rating

Bad

Disappointing decline in patient care and respect

I've been a patient at this medical practice for years, both at their previous location near the library and now, and they used to be exceptional. Recently, I called with a medical concern and needed to consult a doctor, but was met with an incredibly discourteous receptionist who treated me with complete disrespect. She dismissively told me to call back tomorrow morning around 8 for an emergency appointment, but I explained I couldn't wait that long. Again, I was spoken to in a demeaning manner and was essentially told to either go to the Haywood clinic or contact another medical cooperative. While I understand that COVID has created challenges for healthcare providers, there's absolutely no excuse for such unprofessional and rude behavior. Under the previous management, the staff were always supportive and helpful, and this current treatment is a stark and disappointing contrast to their previous standard of service.

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