FG

Faye G. 6 years ago • From Google

Rating

Bad

Disappointing decline of a once-great local practice

I've been a patient at this medical practice my entire life, but the quality has significantly declined recently. The front desk staff are incredibly discourteous and display an unpleasant demeanor. The appointment scheduling process is abysmal - I'm constantly struggling to secure in-person consultations for my young children (ages 1 and 3). Instead, I'm forced to wait for a callback, which is incredibly frustrating. When I contact the surgery, it's because I genuinely believe my child requires medical attention, not because I'm seeking unnecessary interaction. The nurse practitioner seems incompetent and lacks professional competence. Ironically, the doctors themselves are excellent once you actually manage to see them. I'm now actively searching for an alternative practice, which is truly disheartening given my long-standing history with this surgery.

Other reviews for Hillcrest Surgery