KP

Kristis P. 2 years ago • From Google

Rating

Bad

Disappointing decline of once great medical practice

What used to be a top-notch medical practice has now become a complete disappointment. Based on numerous recent reviews, I'm clearly not alone in my frustration. To summarize briefly, their level of care has drastically declined. After initial triage, they send generic text messages that show no personal attention to individual patient concerns. When attempting to follow up by phone, I was redirected to complete another form. The hospital's handling of test results was equally abysmal - it took over three weeks for them to acknowledge they had my results, which weren't even properly entered into their system. When I filed a complaint, the manager's response was to accuse me of being rude simply because I pointed out their incompetence. It's truly disheartening, as I once enthusiastically recommended this surgery to others. Over the past year, their service has deteriorated dramatically.

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