Village Surgery
Phil W. 4 years ago • From Google
Great
Disappointing decline of once great medical practice
I've been a loyal patient at this practice since the days of Dr Lyle and Dr O'Hara, and I've consistently held the doctors and staff in high regard for their exceptional care and professionalism. While that respect remains, the Village Surgery has undergone a transformation from a warm, family-oriented medical practice to a more impersonal, business-like healthcare provider. Securing an appointment has become an arduous daily ritual, where you must participate in a telephone roulette at 8am, only to be informed that you'll need to wait up to two weeks to consult a physician. I'm generally open to changes, but when medical attention is required, such a prolonged waiting period is immensely frustrating.
The phlebotomist who drew my blood today was absolutely fantastic. Despite my tardiness caused by some unexpected issues, she was incredibly patient and accommodating. I'm truly grateful for her..
Village Surgery
Chris C.
Staff efficiently manages scheduling, ensuring patients are seen promptly with little to no delay
Village Surgery
Simon B.
Our experience with this medical practice has consistently been exceptional, with each staff member delivering top-notch care. As parents of two small children, we understand that immediate..
Village Surgery
Gwen H.
Dr. Burns was absolutely wonderful during my appointment today—such a compassionate and empathetic healthcare professional!
Village Surgery
Jon S.
Welcoming and courteous employees provide excellent service. Parking at the venue is restricted, but ample street parking is readily available nearby.
Village Surgery
phil w.
I've been a loyal patient at this practice since the days of Dr Lyle and Dr O'Hara, and I've consistently held the doctors and staff in high regard for their exceptional care and professionalism...
Village Surgery
andrew h.
Finally managed to secure a desperately needed appointment after considerable difficulty.
Village Surgery
Terence M.
Navigating the initial wait took around 20 minutes, but once I was called in, the consultation was swift. Within less than an hour, I had my prescription and was back at home. Absolutely fantastic..
Village Surgery
Steve H.
Excellent service here! No long waits to get seen. The team is super welcoming and kind. Kudos to the entire staff for their outstanding work.
Village Surgery
D R.
Living with a chronic illness, yet they persistently demand prescription check-ups. The only moment I won't require my medication is when I'm six feet under. Why create unnecessary bureaucracy and..
Village Surgery
vanessa l.
The medical practice here is absolutely top-notch. The front desk staff are incredibly friendly, and the physicians are compassionate and attentive. I couldn't ask for a better healthcare experience.
Village Surgery
Julie P.
They quickly scheduled me for an immediate consultation when I required prompt medical attention
Village Surgery
Pauline B.
The overall experience is pleasant, though I would advise against visiting this place.
Village Surgery
Grant B.
Completely useless company. Can never get through on their contact line. Absolutely terrible customer service.
Village Surgery
Hannah S.
Truly exceptional medical practice - I've been a patient here for more than three years and haven't had a single issue. They consistently strive to accommodate me quickly, are always accessible, and..
Village Surgery
Jade W.
Despite having the benefit of free healthcare and acknowledging the extraordinary circumstances, it remains frustrating that scheduling an appointment is nearly impossible, calls are frequently..
Village Surgery
Jean M.
Over the past two decades, I've been familiar with this medical facility, and I can confidently say they continue to improve and excel in every dimension of patient care.
Village Surgery
Caroline B.
Empathetic and understanding medical professionals. Welcoming and supportive front desk team. Absolutely endorse.
Village Surgery
Kevin J.
Medical personnel were exceptional. Both the nursing team and physicians demonstrated outstanding professionalism and care.
Village Surgery
Maryanne O.
I'm deeply frustrated by the surgery's apparent lack of concern for patient well-being. Three weeks ago, I delivered a prescription list for my elderly mother, requesting urgent pharmacy processing,..
Village Surgery
Linda L.