JP

John P. one year ago • From Google

Rating

Bad

Disappointing drop in medical care quality

I initially utilized this medical practice back in 2013, then relocated. Upon returning three years ago, I was shocked by the decline in quality. While the nursing staff and reception team remain excellent, deserving their 5-star reputation, several physicians have proven disappointing. Their approach is markedly unprofessional and patronizing, seemingly oblivious that patients can observe their documentation. These doctors attempt to claim certain NHS procedures are not standard, which is patently false across the broader healthcare system. I've submitted a formal complaint and am still awaiting a response from John Blackburn-Wood, the practice manager. The overall standard of care has deteriorated significantly, leaving me deeply disillusioned with how far this surgery has fallen from its previous high standards.

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