IA

Imran A. 7 years ago • From Google

Rating

Bad

Disappointing GP closure ruins expectant mother's appointment

On the morning of December 27th, 2018, I made a booking for my pregnant wife. They scheduled us for 3:40 PM that very day. However, upon arrival at the Barking branch for our appointment, we were dismayed to find the shutters down and a notice on the door. Surprisingly, the staff hadn't mentioned during the booking that the GP was closed at this location. When I called to inquire, they claimed the branch was closed, yet the notice clearly stated it was open on December 27th. This discrepancy and lack of communication left us feeling frustrated and inconvenienced. Never before have I encountered such poor service anywhere. The entire experience was utterly disappointing and unprofessional.

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