TW

Tina W. 4 years ago • From Google

Rating

Poor

Disappointing healthcare at a once-great medical center

Since Clarence House expanded, their service quality has significantly declined, particularly with the reception staff who come across as discourteous. While the doctors and nurses are excellent, the remaining staff seem to be the issue. Booking an appointment is nearly impossible, and attempting to speak with a GP or nurse is frustrating. You're consistently instructed to call back the following day, and phone wait times can stretch up to an hour, only to be told to call again. The staff appear completely indifferent to patient needs, and even obtaining prescriptions has become an absurd process. The overall experience is thoroughly unsatisfactory.

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