NH

Nick H. one year ago • From Google

Rating

Average

Disappointing medical care after twenty years of loyalty

I've been visiting this medical practice for two decades, battling cancer and living with a disability. The reception staff seem consistently impatient. Recently, I was instructed to collect medication, but upon arrival, they had no record of my prescription. The pharmacy staff had to intervene and explain what I needed to receive - the reception team appeared completely lost and confused. When I telephone, the staff are often distracted and unhelpful, frequently making me wait for return calls. My long-standing doctor, Dr. Sawar, has been my primary physician, but the other doctors in the practice don't seem to take my medical concerns seriously enough. Fortunately, Pamma, who assists with my treatment at the surgery, is genuinely supportive and compassionate.

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