Riverside Surgery
JC
Jake C. 9 months ago • From Google
Bad
I want to share our deep frustration with the medical treatment our 2-year-old son has received. While the nurse who attended to him was individually professional, the overall standard of care has felt inadequate for such a young child. On two separate occasions, we've scheduled appointments due to his persistent high fever of 38.5-39.5°C lasting over a week. Each time, we were only seen by a nurse, not a doctor. During the first visit, antibiotics were prescribed, which we found questionable, especially since we had a recording suggesting croup. A subsequent consultation with a doctor confirmed our suspicion, advising against the antibiotics. Yesterday, after another full week of illness, we were simply instructed to return if his condition worsens, with a recommendation to test for a potential urine infection. When calling for results today, we were informed that the sample hasn't even been dip tested and we must wait four additional days. This marks the third incident involving urine tests: previously, one test was discarded, and another time we were told the test was negative, only to discover over a week later during a follow-up that the full test was actually positive, with no communication from the medical staff. As parents, it's incredibly distressing to feel that our young child isn't receiving comprehensive medical assessment, particularly after such an extended illness and with a history of urinary infections. While we recognize medical professionals have protocols, this approach fails to instill confidence in the care being provided. The response feels more reactive than proactive, which is deeply unsettling when dealing with a toddler's health. We sincerely hope this feedback will be taken seriously, as we believe families, especially those with young children, deserve more attentive and thorough medical care. Children of this tender age, who cannot articulate their health concerns and have existing medical histories, should absolutely be given priority.
Hella M.