Prospect Surgery

I attended multiple appointments regarding a skin condition affecting my face and neck. During these visits, the clinician did not examine the affected areas or attempt to identify the specific..

The team here proved to be quite supportive and accommodating.

I attended an appointment to discuss concerns about my child. The receptionist was unable to provide a specific timeframe for when I would receive a callback. When the clinician eventually called..

The reception team and clinical staff have been excellent throughout my period of requiring additional support following a significant incident. The reception team in particular have been..

When arriving for an appointment, there was no one available at reception initially. Once staff became available, I was informed that I was running late. The receptionist had been engaged in..

The practitioners at this surgery are excellent, and the team members are compassionate and considerate. There is no difficulty in obtaining an appointment with a healthcare provider, and the..

I found the service at this GP practice to be unsatisfactory. When I contacted the practice to request a repeat prescription, I was advised that someone would return my call, but this did not..

Having experienced multiple general practices throughout my time as a patient, I can confidently state that this particular practice represents the poorest standard of care I have encountered. The..

Not the best medical care experience

I attempted to book an appointment by telephone. During the call, I felt that my attempts to communicate were not being acknowledged, and the call was disconnected. This happened on more than one..

One of the poorest general practices in the area, delivering a disappointing service overall. The clinical staff lack friendliness and come across as quite rude when interacting with patients.

I'm disappointed to say this has been the poorest medical practice I've experienced. The main issues are that the service appears disorganised and the staff don't seem particularly concerned about..

VERY DISAPPOINTING!! The practice failed to provide adequate support during a critical period and required repeated requests before assistance was offered. An appointment was cancelled without..

I feel the prescription request phone line hours are quite restrictive, as I work throughout the week and the practice isn't open at weekends. When I called just before the line closed, there was..

I was quite dissatisfied with the experience my family and I had during our recent visit for vaccinations. The clinical staff seemed to prioritise casual conversation over respecting patients' time,..

AVOID THIS PRACTICE The team members appear unmotivated and unconcerned, showing little genuine interest in patient care. There seem to be significant communication breakdowns and no clear systems..

Excellent experience! I have received wonderful care and support from the team at this practice. The front desk staff are courteous and accommodating, the clinical nurses have been outstanding, and..

Unsatisfactory experience with the service provided. I am considering switching to a different practice as my concerns were not adequately addressed. I consulted with multiple clinicians at the..

I cannot find any issues with this practice. The team members are courteous and supportive. I contacted them a short while ago to arrange an appointment for a family member, and a clinician promptly..

There's a particular clinician at this practice who seems disengaged and unwilling to be present during consultations. The approach comes across as dismissive and there's a sense that concerns..