ST

Shelley Tierney10 months ago

Rating

Poor

  • Appointment

    Average
  • Reception

    Poor
  • Cleanliness

    Poor
  • Care

    Average
  • Respect

    Average
  • Seen On Time

    Poor

Disappointing service at local doctor's surgery

I regret to say that my experience with this medical practice has been less than satisfactory. Upon contacting them post-hospitalization to obtain a prescription for my dwindling medication, the receptionist erroneously directed me to reach out to the hospital instead. They also informed me that no GP was available that day, instructing me to call back at 8 am the following morning for an appointment. Contrary to this information, the hospital had already communicated prescription instructions to the GP. When I attempted to call again the next day, I was met with further frustration as all staff were unavailable due to training. Consequently, I find myself still without the necessary medication, caught in a cycle of ineffective communication. This level of service is particularly disappointing, especially when one is already feeling unwell and in need of prompt medical attention.

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