Waterside Medical Practice

Scheduling can be challenging, and they operate with a callback system that prioritizes urgent cases.

After a grueling three-month wait, my son finally got an appointment, only to be prescribed ineffective over-the-counter antibiotics that did nothing to address his condition. When I finally managed..

An absolute travesty. Zero coordination, misleading details, contradictory statements, completely unhelpful customer service with zero desire to assist whatsoever!!!!

Unable to schedule a consultation due to the inconvenient 8am time slot, the entire booking process seems completely impractical. The medical staff demonstrate minimal compassion, leaving patients..

1 star absolute waste of my time. You can't even negotiate with the doctor about pain medication. I'm taking myself and my daughter to another surgical facility where we'll be treated with dignity,..

I acknowledge that medical professionals have demanding schedules, but their dismissive approach is unacceptable. ⬆️ I posted this review over half a decade ago, and subsequent visits have continued..

Visited the medical practice today with a 2:30 appointment. Three receptionists were occupied with a single patient, causing the waiting line to grow increasingly long. It was appalling that they..

I phoned the medical practice at 8:30am to schedule an appointment for my child and was instructed to come in at 10:10am. I took time away from work and arrived at 10am. The front desk staff stared..

Getting through to this clinic is an absolute nightmare - I've had to dial over 100 times before someone picks up. Their prescription handling is consistently problematic, with meds never being..

Awful establishment takes forever to pick up the phone, with wait times stretching to a full hour before anyone responds.

This morning I called at 08:31 and finally got through at 08:45, which was slightly better than previous wait times. I informed the receptionist that I urgently needed medical attention due to..

Been on hold for nearly an hour, and their phone support is absolutely ridiculous. At this rate, I'll likely resolve my issue before anyone even picks up the line.

Skeptical about the negative reviews? Believe me, they don't even capture the full extent of the problem. I tried to inquire about my son's medical details and was met with an incredibly dismissive..

Absolute embarrassment to Briton Ferry and healthcare professionals!!!! I've been waiting a quarter of a year for them to complete a crucial document that I'm compensating them to process!!! Their..

This appears to be the sole medical practice where you're welcome only when healthy, but if you're unwell, accessing care becomes impossible. My partner has been suffering for 10 months without..

Don't expect miracles elsewhere. Booking appointments has never been an issue for me, and I typically steer clear of Mondays and Fridays, but overall, the experience has been satisfactory. Sure,..

The healthcare provider was supposed to schedule a consultation with a specialist regarding my nerve issue, but they failed to do so. Now, a year later, I'm back in England, and the opportunity for..

Occasionally, when I manage to navigate past the receptionist's barriers, I actually get to consult with a genuinely competent medical professional. The doctors and nurses are quite skilled, but..

Absolutely appalling healthcare experience. Attempted to contact the doctor via phone, but received zero callback. The physician's documentation is a mess, with more corrections than legible..

I've been a patient at this practice since the time of Dr. Bogdon, spanning many years. The new management group is entirely focused on financial gain, as confirmed by a former doctor from the..