MA

M A. 6 years ago • From Google

Rating

Poor

Disappointing service for special needs communication access

Overall satisfactory, but I've now experienced two instances where they claimed no interpreting service was available for my special needs son. Previously, the Nottinghamshire Children's Disability team had already contacted them to emphasize their obligation to accommodate communication requirements for ALL patients. Despite having the Accessible Information Standards clearly published on their website, the reception staff appear oblivious to these guidelines. Fortunately, I'm well-versed in my rights, but I'm concerned about the situation for less informed parents or patients. It seems implausible that my son is the sole individual in their system requiring British Sign Language support. This appears to be nothing more than a transparent attempt to reduce expenses.

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