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Mj M. 3 years ago • From Google

Rating

Bad

Disappointing service from once beloved medical practice

I've been a patient at this medical practice since childhood, and their service quality has plummeted significantly (unrelated to the pandemic). They consistently fail to notify patients about appointment cancellations when doctors are unavailable. The phone wait times are unbearable, and I'm convinced they intentionally mute their lines. Despite having multiple staff members, they take ages to acknowledge patients upon arrival for check-in. Their priority appears to be staff training rather than addressing patient concerns. While some receptionists are pleasant, there's one particularly discourteous male staff member who stands out. I cannot in good conscience recommend this practice to anyone.

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