Mathukia's Surgery
Ash “. 4 years ago • From Google
Bad
Disappointing service from once trusted local gp
I've been with this medical practice for almost a decade and a half, and while it used to be excellent, the quality has significantly declined. The Mathukia doctors remain compassionate and genuinely concerned about patients, but the receptionist staff create significant barriers. Getting through to them is incredibly challenging. The reception team tends to dictate what steps you should take rather than provide meaningful assistance. I understand the NHS is under immense pressure, and I respect their hard work, but when someone is genuinely suffering, they need support. People only seek medical consultation when they're experiencing real physical distress, so why can't the receptionists be more helpful and understanding? I sincerely hope they will recognize this and improve their approach to patient care.
Scheduling requires a telephone call exclusively during the morning hours of 9 to 10 AM. No in-person consultation is available.
Mathukia's Surgery
Sunita B.
Truly, the medical professionals at this clinic are impressively competent and well-informed. However, the front desk staff are completely ineffective. They consistently attempt to overrule the..
Mathukia's Surgery
Harminder S.
This establishment is absolutely terrible! I'd rate them zero stars if possible. The staff seems completely clueless. There's zero communication after medical tests, and they never return calls on..
Mathukia's Surgery
Ali R.
Terrible healthcare provider. Has consistently let me down time and again.
Mathukia's Surgery
Desi K.
I'm calling for this medical practice to be shut down. Incompetence has plagued them for years. Their management is abysmal and their systems are nonsensical. The doctors are never consistent. The..
Mathukia's Surgery
KaSh 5.
This surgical practice is absolutely the most terrible experience I've encountered. I've been attempting to secure an appointment for days, but they consistently refuse to accommodate me. Their..
Mathukia's Surgery
Haadi H.
Utterly terrible treatment by the administrative staff. Their demeanor is completely disrespectful and unprofessional. It's clear they have zero concern for patient welfare or requirements. I'll be..
Mathukia's Surgery
rajiv k.
Absolute disaster of a medical procedure.
Mathukia's Surgery
Rajaratnam S.
I'm giving a 1-star rating, and I'd give zero if I could. Following advice from 111 to urgently contact my GP, I was shockingly denied an emergency appointment by the receptionist, who claimed the..
Mathukia's Surgery
khalid h.
I arrived just 5 minutes past my scheduled time, and my 8-year-old son was having significant difficulties. The doctor completely avoided us and seemed to hide away. It's frustrating that when..
Mathukia's Surgery
RABIA D.
The most exceptional general practitioner I've encountered throughout my medical experiences.
Mathukia's Surgery
zainab g.
Receptionist abruptly terminated the call after I requested to talk to a supervisor, despite explaining my young child urgently requires medical attention.
Mathukia's Surgery
Novera S.
I'm going to provide a comprehensive review, so please bear with me. I've been a patient at this GP practice for three years now, and I've consistently had a smooth experience with appointments -..
Mathukia's Surgery
Liam T.
I've been associated with this medical practice since birth, along with my whole family. The Mathukia physicians have consistently been exceptional and incredibly supportive of my parents' complex..
Mathukia's Surgery
Hasan K.
Absolutely appalling service, I wish there was a way to give zero stars 😕
Mathukia's Surgery
Rania R.
I seldom write reviews, but I feel driven to describe my recent interaction with the front desk team at Dr. Mathukia's practice. Regrettably, the customer service was appallingly..
Mathukia's Surgery
Desi K.
I ABSOLUTELY DO NOT WANT MEDICAL GUIDANCE FROM FRONT DESK STAFF, NOR INTERPRETATIONS OF MY MEDICAL SCANS. And these receptionists need to stop being so condescendingly dismissive or acting shocked..
Mathukia's Surgery
shehzy c.
Throughout the challenging period of the pandemic, I faced serious health challenges, but my general practitioner provided unwavering support. I want to express my deep appreciation to Dr. Daniya..
Mathukia's Surgery
Mahnoor A.
I visited Dr. Singh today for my 2.5-year-old child's appointment, and he was incredibly supportive, addressing every single question and worry I had about my daughter. Unlike previous pediatricians..
Mathukia's Surgery
Damla S.
Shockingly disrespectful and incompetent front desk personnel. They abruptly terminated the call after erroneously routing my father's medication to an incorrect pharmacy location.
Mathukia's Surgery
R P.