JG

Joe G. 6 years ago • From Google

Rating

Bad

Disappointing service from springfield surgery staff

I was informed by a receptionist that the surgery closes at 1pm on a Thursday, though I'm uncertain about the accuracy of this claim. What I do know is that I was instructed to visit the practice at 2pm today to obtain a travel pass form signed by Dr. Aldabagh - a document I've been needing for over a month. Despite being charged £7 for his signature, I still haven't received what I'm paying for. Despite having long-standing mental health challenges and previously relying on Springfield surgery for support, I now feel increasingly uncomfortable entering the premises. The receptionist comes across as discourteous, condescending, and unmotivated, and this attitude seems to extend to several of the doctors as well. Obtaining my monthly repeat prescription has become progressively more challenging, as they consistently fail to fax it to my local pharmacy.

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