Molebridge Practice
Lyndsey W. one year ago • From Google
Bad
Disappointing service with poor patient care
This medical practice has undergone significant recent changes. The online booking system has been removed outside of standard hours, preventing patients from scheduling appointments. This approach is particularly challenging for individuals with diverse needs who may require additional support, making it nearly impossible for some to access necessary healthcare services. Patients continue to work while unwell, and the removal of online forms from the website creates substantial barriers to accessing medical appointments. The sudden disappearance of forms without clear communication or explanation on the practice's website adds further confusion and frustration. I've recently encountered some staff members displaying unprofessional behavior during phone interactions. While I acknowledge and appreciate the dedicated team members who have remained supportive since the practice's ownership change, these isolated incidents of poor conduct are concerning. Understanding that healthcare professionals experience stress, it remains unacceptable when urgent patient needs are not addressed. On 08/11/24, the lack of available doctors resulted in me not receiving medication and subsequently being hospitalized that evening. Previously, this practice had deteriorated under previous management, with Epsom and St Helier investing significant resources to restore it to an acceptable standard. However, I'm deeply worried that we're witnessing a potential repeat of past systemic failures. I submitted a complaint in October which was not addressed, and I've now filed a second complaint today. My urgent prescription remains outstanding after five days. Should accessing basic medical care be this complicated? Is attending the emergency room the only viable option? The solution isn't complex - it requires proper staffing and management. This isn't a staff-level issue, but a fundamental problem with the practice's management. I cannot emphasize enough the need for accountability: How is this company utilizing funds and ensuring acceptable operational standards?
Smooth, tidy, and well-organized medical procedure
Molebridge Practice
S P.
My interactions with this medical clinic have been truly impressive. The entire staff, from front desk personnel to physicians, demonstrates remarkable professionalism and attentiveness. For anyone..
Molebridge Practice
Denise Moore
Over the last months under new management this practice has improved patient care in so many ways. Thank you so much Dr Barnham and Dr Manzari. Every area has improved, reception staff are helpful..
Molebridge Practice
James M.
I strongly advise against this medical practice for anyone struggling with anxiety. Multiple reviews echo my sentiment about the discourteous reception staff, and I concur completely. Despite..
Molebridge Practice
Veronica P.
Exceptional customer care! This morning, I reached out seeking guidance, and despite not being a local Surrey resident, I was warmly welcomed by Jan, the delightful receptionist, who attentively..
Molebridge Practice
Elena R.
Recently became a new patient and was taken aback by the sheer lack of medical expertise at this clinic. On my initial visit, I was instructed to perform an ovulation test on the first day of my..
Molebridge Practice
michael v.
The reception staff are absolutely terrible, and they somehow managed to misplace critical medical samples for my young daughter, taking almost two weeks to finally admit their mistake. The doctors..
Molebridge Practice
kerry s.
Absolutely terrible experience, the clinic appears to lack proper medical staff, and after tolerating an unwelcoming front desk employee, you're ultimately seen by a healthcare worker instead of an..
Molebridge Practice
WJ H.
The surgical practice has seen significant enhancements recently. I've been impressed by doctors Barham and Ryan, who demonstrate professionalism, attention to detail, and medical expertise. The..
Molebridge Practice
Susan R.
The medical professionals at this clinic genuinely listen and address patient concerns. Their guidance instills a strong sense of trust and reassurance in me.
Molebridge Practice
Johnny f.
A compassionate and supportive medical team that goes above and beyond to provide excellent care and assistance.
Molebridge Practice
Martina D.
Tried explaining my situation to the staff. Multiple problematic encounters at this practice with various personnel. Hostile receptionists, arbitrarily changing my appointment without notification..
Molebridge Practice
Rob S.
The Molebridge medical center has previously experienced periods of subpar leadership. Recently, two veteran physicians have assumed control of the Practice and are actively working to restore and..
Molebridge Practice
kat k.
Incredibly discourteous front desk staff who have previously terminated phone calls abruptly and without proper communication
Molebridge Practice
Jen G.
Following the Aspire acquisition last year, it's encouraging to see many familiar staff members returning and enhancing the service to its former standard. I found the process seamless - submitting..
Molebridge Practice
Damian I.
Tranquil atmosphere reminiscent of home: prompt and attentive service
Molebridge Practice
Sue T.
We've been loyal patients at this medical clinic for an extended period, and I must say we've been thoroughly satisfied with the high-quality general practitioner care and the remarkably smooth..
Molebridge Practice
Julia C.
Despite initial challenges with telephone communication, I was directed to visit the medical practice in person to schedule an appointment. While this approach may not suit all patients, I was..
Molebridge Practice
Graham H.
This medical practice has recently experienced significant challenges. They have successfully navigated their difficulties independently and are now delivering a markedly improved service. I concur..
Molebridge Practice
Martin F.
I've just encountered an exceptionally satisfying interaction at The Molebridge Practice. I am thoroughly impressed by one of their recently added physicians, specifically Dr. Caterina Avellini, who..
Molebridge Practice
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