The New Surgery

Front desk staff displayed the most appalling customer service I have ever encountered in my entire life. Her demeanor was shockingly disrespectful and unprofessional.

Completely ineffective service! My partner has been attempting to schedule a GP appointment for three weeks without success, constantly encountering either fully booked slots or being redirected to..

Populated by the most indifferent and dispassionate employees. Consistently impossible to schedule an appointment and zero empathy from the personnel. This entire medical practice deserves to be..

Utterly unbelievable experience! I endured over 20 minutes waiting on hold, only to physically visit the practice, where I was abruptly informed they exclusively schedule appointments through online..

Completely appalling service when attempting to schedule an appointment - communication is virtually nonexistent. Nobody picks up the phone, and securing an actual doctor's consultation is..

Steer clear of this healthcare provider if possible!!!! After living with neurological conditions and relying on consistent medication for nearly two decades to manage my symptoms, obtaining my..

I'm thoroughly impressed with this establishment! The administrative team is incredibly supportive and consistently demonstrates exceptional customer service, always willing to assist regardless of..

Over the past couple of years, they've consistently provided excellent support. Their eConsult service is top-notch, offering rapid response times and ensuring that my medical concerns are..

If I could assign this medical practice the lowest possible rating, I absolutely would. The physician I consulted recently completely disregarded me, treating me like just another generic patient..

The front desk staff was friendly and attentive, and I was satisfied with how the physician addressed my medical concerns. The entire experience was of high quality and met my expectations.

After attempting to schedule an appointment for three consecutive days, I've found their availability to be completely nonexistent. If possible, I would rate them zero stars due to their utter..

I was able to secure a prompt scheduling and encountered top-notch assistance, with the personnel being incredibly supportive and welcoming. My overall interaction was extremely satisfactory. I..

Called on Monday to schedule an appointment and was assured the doctor would contact me, but no callback occurred. Tried again on Tuesday with the same promise, yet still no communication. Extremely..

Systems are offline, rendering everything at a standstill. I'm curious how operations functioned in the pre-digital era 🤷🏻‍♂️ just kidding. They really ought to quit clicking on suspicious email..

Getting through to this medical practice by phone is challenging, and their same-day appointment scheduling doesn't suit my needs. However, the annual health check invitations for my disabled sister..

Uncertain whether this establishment qualifies as a medical practice, given the near-impossibility of securing an appointment. The phone line remains perpetually busy, and on the rare occasion one..

Absolutely dreadful experience. The staff come across as cold and mechanical, completely devoid of human warmth. Their interactions are curt and impersonal, lacking any semblance of friendliness. I..

This establishment is an absolute embarrassment! This medical practice will result in fatalities! It deserves to be shut down!! I have a multitude of experiences and justifications for writing this..

Total mockery of a medical practice. STEER CLEAR!!! Nearly impossible to secure a consultation. You're condemned to waiting on hold for half an hour to forty-five minutes just to be informed no..

Terrible medical procedure Spent 60 minutes just trying to navigate their queuing system. In total, 1 hour and 20 minutes wasted, and ultimately discovered all available slots had vanished! I was..