Star Lane Medical Centre

The healthcare professionals at this practice demonstrate a warm and empathetic approach to patient care.

I have attended multiple appointments where I perceived the clinical staff to lack empathy and attentiveness. This has been quite distressing, particularly when seeking assistance during times of..

The healthcare professional at this practice has been tremendously helpful and provided excellent guidance throughout my journey of personal improvement through lifestyle modifications. I am very..

I am giving a heartfelt thank you to the clinical and reception team at my GP practice. Their care during my consultation, making and changing appointments, and handling any outstanding queries was..

My spouse and I would like to express our gratitude to the social prescriber for all the assistance provided. This team member has supported us on multiple occasions and demonstrates genuine care in..

The reception team often comes across as unfriendly, rarely offering greetings and simply calling out "next" instead. Additionally, staff members tend to be obscured by their computer screens, making..

The service has been disappointing. My mother, who has limited English language skills, has experienced repeated last-minute appointment cancellations communicated by text message, which she is..

The only aspect I appreciate about my GP practice is my regular doctor, who excels at having conversations about any topic you wish to discuss. They demonstrate strong listening skills and are..

I had a very negative experience at this medical centre. The staff seemed uncaring and disorganised, and I felt they were dismissive of patients. The approach to treatment felt inadequate, with..

I needed to obtain supporting documentation from my GP practice for an application and the staff member listened attentively to my situation and prepared a letter drawing on my medical records and..

The social prescribing service at this location was very kind and helpful.

I contacted the practice to arrange an appointment, and the clinician directed me to the pharmacy. Subsequently, the pharmacy referred me back to the GP. I followed up with another call to the..

The healthcare professional was very friendly and helpful. Thank you for the excellent care and support provided.

I attempted to order a safety pack but found no option available through the app. When I tried to contact the surgery, I was unable to reach anyone. While this may be a standard NHS procedure, I..

The matter I experienced was handled promptly and effectively, with a subsequent follow-up provided by a member of the practice team.

The team here are wonderful, though it can be challenging to secure an appointment. Unfortunately, my concerns remain unresolved.

The service does not merit a positive rating in my view. I attempted to reach out through both telephone and the online application, but received no reply for over a day.

I appreciate the prompt attention given to my case.

It was truly a wonderful experience, because I felt all hope was lost but the staff member encouraged me and made a referral for physiotherapy, where I have been able to see improvement. Thank you so..

I have been a patient at this practice for a decade and have found the service to be quite poor. Obtaining an appointment is extremely difficult. I submitted an online request for a callback from my..