KD

Kiran Deep9 months ago

Rating

Bad

  • Appointment

    Poor
  • Reception

    Bad
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Poor
  • Seen On Time

    Average

Disastrous experience at negligent medical practice

In my fifteen years of experience, I've never encountered a medical practice as abysmal as this one. It's a complete waste of time and should be shut down immediately. I arrived at 7:30 AM with my two-year-old, only to join an endless queue. By 8:30 AM, they'd scheduled a telephone appointment for sometime between 9:30 AM and 12:30 PM. Shockingly, no call came through. When I phoned them at 4:30 PM, they claimed the doctor would still ring me. The next day, I was told the doctor had allegedly called at 12:51 PM the previous day, leaving a message I never received. When I questioned why I'd been told at 4:30 PM that the doctor would still call, they had no explanation. Instead, they offered a Saturday appointment for an issue raised on Wednesday. Their system is perpetually "down," and they employ untrained staff who can't even properly explain blood test procedures, potentially exacerbating patients' conditions. My advice? Steer clear of this practice if you have any other option.

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