The Beacon Health Group (Moulsham Lodge)
TW
Ted W. 8 years ago • From Google
Bad
Since the management changed, this practice has been in total disarray. Booking appointments is nearly impossible, and administrative errors are constant. Twice now, the receptionist claimed my controlled drug prescription was missing, only resolving the issue after my wife spent considerable time explaining its location. After enduring a 12-minute phone wait to schedule a nurse practitioner appointment, I received a cancellation call an hour later stating the nurse was unavailable. As a patient with multiple complex medical conditions, including being on dialysis and prone to serious sepsis risks, I was shockingly not offered any emergency consultation. Instead, I was merely instructed to drop off a urine sample, with a vague promise that someone might eventually contact me about potential infection - and then what? The lack of professional care and communication is appalling.
Helen C.