IA

Imad A. 2 years ago • From Google

Rating

Bad

Disastrous medical care with unprofessional staff

The service quality is extremely disappointing. The entire medical facility appears to be in disarray. Patients are limited to a single restroom with a broken door handle, rendering it inaccessible. My mother was grudgingly permitted to use the staff bathroom, which was devoid of toilet paper. We reached our 9am appointment 10 minutes behind schedule, primarily due to the prolonged check-in process at reception. After accidentally visiting the wrong medical practice and arriving 5 minutes past our designated time, the doctor flatly refused to see us. Within the past week, my mother has been hospitalized twice following a new medical diagnosis, and the care provided on this occasion fell significantly below acceptable standards. One of the reception staff members displayed an utterly unprofessional demeanor, dismissively stating, "Don't make out like we didn't book the appointment." Such an attitude is completely unacceptable.

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