RW

Rebecca W. one year ago • From Google

Rating

Bad

Disastrous medical center with terrible communication

Terrible experience. This is now my medical practice. I attempted to schedule an appointment through their system and received a vague message indicating an appointment existed with no clear details. After investigating, I discovered a text stating an appointment at 10:55 on Saturday at Blandford medical centre. I arranged childcare and traveled there, only to find it completely closed. Checking their system revealed no appointment record, and their phone line was unavailable. Later, I received a message accusing me of missing an appointment and potentially preventing someone else from receiving care. I was absolutely livid and needed several days to compose myself. When I finally called reception, they claimed they had sent a message about a "hub" - a location I've never heard of and for an appointment system I'm unfamiliar with. I simply wanted a straightforward doctor's appointment. The receptionist was incredibly unprofessional, essentially blaming me and suggesting I was dishonest. This is an absolutely awful medical practice, and I am actively seeking an alternative healthcare provider.

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