RO

Rebecca O. 3 years ago • From Google

Rating

Bad

Disastrous medical visit with no customer care

A truly dreadful encounter. Contrary to my typical approach, I was directed here with my daughter for an appointment since our regular clinic was fully booked. Scheduled for 9:30, we arrived at 9:15 only to find everything locked and a massive crowd of people huddled outside in the pouring rain. It turned out that nobody had keys to access the building. We endured a 50-minute wait for someone to finally unlock the doors, followed by another hour of chaotic catch-up. Not a single apology was offered to those completely drenched and inconvenienced. I'd previously heard negative comments about this practice, but experiencing it firsthand was even worse than I imagined. A sincere thank you to my GP, Dr. Miles at Meir Health Centre, for consistently delivering exceptional patient care in stark contrast to this disastrous experience.

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