VD

Velvety D. 3 years ago • From Google

Rating

Bad

Disastrous service at GP surgery

I had an extremely disappointing experience with this GP surgery. The staff's behavior was shockingly discourteous, and their impatience was palpable. It felt as though they were eagerly anticipating the moment they could terminate the call. The entire interaction was rushed, leaving me feeling unvalued and disregarded. When I sought assistance, I was abruptly informed, "I'm not a physician. Had you been paying any attention whatsoever, you'd have realized I'm incapable of providing help!" These words struck me deeply, leaving me disheartened and dismayed. I had anticipated a far more professional and compassionate approach from a medical practice. The staff's telephone etiquette was abysmal, falling well below acceptable standards. This encounter has compelled me to seek alternative healthcare providers. I find myself with no choice but to switch to a different GP, as the level of service and empathy demonstrated here was utterly unacceptable.

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