CJ

Chez J. 2 years ago • From Google

Rating

Bad

Disastrous surgery: Poor service and care issues

The medical facility's performance is utterly unacceptable, with glaring issues in both surgical procedures and staff communication skills. Attempting to secure an appointment is an exercise in futility; one is met with dismissive responses and told to simply queue if truly concerned. Ironically, this contradicts their own established protocol of scheduling via phone. The practice's approach to patient care is equally troubling. Mentioning joint or back discomfort results in immediate deflection to physiotherapy, bypassing proper medical evaluation. It's astounding that receptionists wield the power to deny doctor consultations, especially after enduring a nine-month wait. Their transparent attempts to conceal physician shortages are insulting to patients' intelligence. Perhaps most alarming is the complete absence of mental health support. This glaring oversight underscores a systemic failure to address the full spectrum of patient needs, leaving those seeking psychological assistance entirely neglected.

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