Newgate Medical Group
Flt L. one year ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
PoorRespect
PoorSeen On Time
BadDisgraceful
Leaving aside the difficulties of getting appointments, the main problem is lack of honesty to the patient: eg when a GP says that an urgent 2 week referral will be done by him that day only to find 10 days later 'he is on annual leave and we can't disturb him' (sic!) BUT THE REFERRAL STILL HASN'T BEEN DONE! is astonishing, appalling and dishonesty. For the Practice manager of the same surgery to assure me by email that a staff member will check another referral and get back to me In a week, only for a week to pass and now I speak with the staff member who has never seen the instruction at all! It is just one lie after another, or sheer incompetence, who can tell?
Superb Care. When I required consultation with a Healthcare Professional, I contacted the medical center and was promptly scheduled for an appointment with a Specialist Nurse Practitioner within..
Newgate Medical Group
Rebecca H.
I've tried repeatedly to work with this practice, but their scheduling process is so frustrating that I find going to a walk-in clinic far less aggravating than dealing with Newgate Doctors. Useful..
Newgate Medical Group
David G.
Streamlined and hassle-free from start to finish
Newgate Medical Group
Myne U.
Getting assistance at the front desk is a nightmare. The customer service is absolutely abysmal. Individuals are left stranded without any support, forced to endure their problems in complete..
Newgate Medical Group
elliot s.
Incompetent medical professionals who seem to trigger cardiac events and cause patients to endure prolonged, severe digestive distress for months on end. They also neglect respiratory patients by..
Newgate Medical Group
J N.
UPDATE TO THE BELOW REVIEW! Now, according to this disorganized system, online bookings are non-existent. Here is the message from my online account: "You have already requested this service but..
Newgate Medical Group
Natalia M.
Showing significant progress over the recent weeks
Newgate Medical Group
A R.
3 stars primarily due to the medical staff, as I've successfully secured an in-person appointment, but some of the front desk personnel display poor attitudes and seem irritated when you require..
Newgate Medical Group
Rachel S.
I want to express my gratitude to Dr. Gray and Dr. Holman for their assistance during the past week, and also extend my appreciation to the helpful reception staff. My sincere thanks.
Newgate Medical Group
Mushy l.
I'm utterly appalled that despite diligently attempting to schedule an appointment by calling precisely at 8 AM for three consecutive days, I have been completely unsuccessful in securing a booking.
Newgate Medical Group
Malcolm W.
Getting a doctor's appointment is absolutely impossible. I've been battling a serious cough and respiratory issues for nearly two weeks now. The Polish receptionist was dishonest about 111's..
Newgate Medical Group
Kelly H.
I was scheduled for a telephone consultation at 2 PM, and now it's 2 hours later with no contact made. When I checked my appointment details, it bizarrely shows I've supposedly missed the session,..
Newgate Medical Group
Adrian M.
Superb medical examination with prompt facility that quickly referred me to the hospital for additional testing Extremely pleasant consultation where the professional performed her duties..
Newgate Medical Group
Luke P.
Utterly appalling service, sent registration documents to the GP practice approximately seven and a half months back. When seeking medical care, we were informed that we were not registered and..
Newgate Medical Group
Robert H.
Excellent medical appointment where the staff provided comforting guidance and supportive information that helped ease my concerns.
Newgate Medical Group
Lois D.
The doctor's office was incredibly supportive. Despite the initial challenge of getting through on the telephone, the recently introduced triage form significantly streamlined the appointment..
Newgate Medical Group
Toby R.
The employees are fantastic and genuinely strive to provide excellent service. However, scheduling an appointment is an absolute nightmare. In-person booking is impossible, and phone attempts are..
Newgate Medical Group
Neil D.
Courteous and extremely accommodating
Newgate Medical Group
Claire N.
Spent thirty minutes queued up, only to have the call drop right when I was about to speak with someone! This is absolutely unacceptable - how can anyone possibly get medical attention like this?..
Newgate Medical Group
sharon s.
Spent ages stuck in a phone queue, only to have the call abruptly terminated before reaching a representative, leaving me incredibly frustrated and unhelped.
Newgate Medical Group
Dawn F.